A taxi driver taught me an
unforgettable lesson in customer service and satisfaction. I realized
that motivational speakers charge hundreds of dollars to share this kind
of lessons to corporate staffs. However, it only costs me a $10 cab
ride.
I had a business trip to Dallas that time so my plan included a fast trip to and from the airport. A neat white cab pulled up and the taxi driver rushed to open the passenger's door for me. He also see to it that I was comfortably seated before he gently closed the door. As he got into the driver's seat, he told me that a neatly folded newspaper can be used. He then showed me several CDs and asked me what genre of music I would like to listen to.
I had a business trip to Dallas that time so my plan included a fast trip to and from the airport. A neat white cab pulled up and the taxi driver rushed to open the passenger's door for me. He also see to it that I was comfortably seated before he gently closed the door. As he got into the driver's seat, he told me that a neatly folded newspaper can be used. He then showed me several CDs and asked me what genre of music I would like to listen to.